Insolvency of Safe Hands Funeral Plan - Details of Administrators
Members may have taken out a funeral plan with Safe Hands. Unfortunately, the company has been declared insolvent.
Those concerned should have received written notification but in case you have not, the letter is copied below. It includes the necessary contact details.
TO ALL KNOWN FUNERAL PLAN CUSTOMERS
110 Cannon Street
London EC4N 6EU
Tel: +44 (0)20 3005 4000
Date: 23 March 2022
SAFE HANDS PLANS LIMITED (IN ADMINISTRATION) ("THE COMPANY'1
I write to advise that Ben Stanyon and I were appointed as Joint Administrators of the Company on 23 March
2022 in accordance with Paragraph 46(3) of Schedule B1 of the Insolvency Act 1986.
The appointment of the Joint Administrators was made by the directors of the Company, after a period of
severe financial challenge, which has left the business unsustainable in its current form. The Company has
ceased to trade insofar as it will not be accepting any new customers but will be assisting current plan holders
with contingency funeral planning services with the assistance of a third-party provider, in the circumstances
set out below.
Interim funeral service provision
The Joint Administrators are exploring possible solutions including the possibility of the rescue of the business
with alternative funeral providers.
In the interim, Dignity Funerals Limited ("Dignity'') has agreed to work with the Joint Administrators to
temporarily provide existing customers with funeral planning services for a period of 14 days.
Customer Service Team 81. Frequently Asked Questions ("FAQ's)
A dedicated UK based customer service team has been established by the Joint Administrators to assist you
with any questions you may have in respect of the administration, the defined role of Dignity, the impact of
the administration on your plan and any potential return of the money you have invested.
The customer services team is available to be contacted by freephone on 0800 640 9928.
However, in the first instance I would direct you to the enclosed schedule of FAQ's which may address your
concerns without the need to contact the customer services team.
In the event your queries may not be answered by the FAQ's and/or the customer service team, you will be
referred to the Joint Administrators' office directly where your enquiries will be dealt with in a timely manner.
The directors of the Company are required to provide me with a Statement of Affairs and as this is yet to be
received the full financial position of the Company is not yet known. My report to creditors and the proposals
FRP la a Irading name of FRP Advisory Trading Umited. whi<tl is inco!pO.ated in England and Walas. Company number 12315855. Rogistered o!!ice 110 Cannon Sb'eat, London EC4N eeu. Further
Infonnatlon in relation how we use. store and sha •• personal data Is set out In our privacy noijce at www.frpadvisory.ccmlprivacy
for the administration will be sent out within eight weeks of my appointment. This will include a full explanation
of the circumstances leading to the present situation together with a summary of your prospects for recovery.
I am required as part of my duties to establish what assets the Company owns and to consider the way in
which the Company's business has been conducted and am required under the provisions of the Company
Directors Disqualification Act 1986 to report to the Secretary of State for Business Energy and Industrial
Strategy on the conduct of the directors. If you have any information or concerns regarding the way in which
the Company's business has been conducted, or you have information regarding potential recoveries for the
estate, please contact me as soon as possible.
The Joint Administrators will prepare a report on the progress of the administration at the conclusion or,
following each sixth month anniversary of the administration whichever is the sooner.
Creditors have a right to request further information about remuneration or expenses from the Administrator
and further have a right to challenge the Joint Administrators' remuneration and other expenses under the
Insolvency Rules following receipt of a progress report. Further details of these rights can be found in the
Creditors' Guide to Fees which you can access by using the following link
httDs:llcreditorsJrgadvisory.com/info.aspxand select the one for administrations. Alternatively, a hard copy
of the relevant guide will be sent to you on request.
If you do not wish to receive any further communication regarding these insolvency proceedings, please
confirm this in writing using the address or email contained in this letter. This will not affect any entitlement
to receive a dividend, should one become payable, or any rights to partldpate in any decision making process,
although you would not receive notice of it. You can change your decision to opt out at any time. Further
information in connection with this and other information you may find helpful can be found at
I have placed on the website: http://credltorsJrpadvisory.coma notice confirming that all future
correspondence in connection with this matter will be placed on that website for viewing and downloading
without further notice and will not be posted to you unless you request it. In order to view the notice, you will
be asked for a case code which is: 529020RP.
Hard copies of both current and future documents being placed on the website can be requested at any time
by contacting my office by telephone, email or in writing. The website will be utilised for correspondence of
a general nature and would not be used for correspondence in connection with agreeing your claim or making
If you wish to receive notifications of new documents being posted to the website in the future, please follow
Go to the following website address: http://creditorsJrpadvisory.com and enter the case code:
- On the right hand side of the page you will see a "start alerts" button together with a "stop alerts"
- Select the "start alerts" button to be directed to a new screen;
- Input your email address & click on submit;
- You will be sent a confirmation email advising that your alert has been successfully set up; and
- You will see all the available documents on the left hand side of the page.
If at any time you wish to stop the alerts, please select the "stop alerts" button and follow the same process
Lastly, there are a number of parties, some who may claim to be acting on my behalf, who may seek to extract
money from you, for example to facilitate payment of a dividend or enable the return of goods. This will be a
seam, I would never ask for payment for such purposes. I am a qualified insolvency practitioner licenced to
act by a recognised professional body in relation to this matter, I would ask that if you become aware of (or
suspect) such a scam that you contact my office in order that I might consider what, if any action might be
For and on behalf of
Safe Hands Plans Limited
__ - -_
Licensed in the United Kingdom by the Insolvency Practitioners Association and bound by the Insolvency Code
The Joint Administrators act as agents of the Company and without personal liability.
The affairs, business and property of the Company are being managed by Neduim Ailyan and Ben Stanyon who were
appointed Joint Administrators on 23 March 2022